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California
United States

+1 (510) 899-1340

Service AI specializes in providing accessories and spare parts for laboratory instrumentation in a niche area of the market. Our business strategy focuses on meeting the unique needs and requirements of popular equipment that is widely used but no longer manufactured or supported by its original manufacturers.   With over 25 years of experience in supporting scientists with laboratory instrumentation and spare parts, our knowledgeable and dedicated team takes pride in ensuring that every recertified or new instrument and spare part we supply is fully tested and certified by a manufacturer-trained engineer. We guarantee that our products will work and provide proof of performance documentation when applicable.  

We only supply refurbished laboratory instrumentation that our team of experts are trained and certified to work on, ensuring that we deliver high-quality instruments and reliable service to our customers.

At Service AI, we understand the importance of safe shipping and delivery, and we take utmost care in ensuring that our products are delivered safely to our clients. Additionally, we offer professional installation services upon request.

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Return Policy

At Service Associates International LLC (d/b/a Service AI), we are committed to delivering high-quality products that meet our rigorous standards. Each product, including new, unused spare parts from the manufacturer, is subject to thorough scrutiny to ensure its excellence before shipment. Due to this dedication to quality, we only accept returns or offer refunds in specific circumstances:

• If the product is damaged during shipping, please provide proof.

• If the product is defective or malfunctions within 5 business days of receipt.

If you encounter either of these issues, contact us immediately at support@serviceai.us or +1-510-899-1340 for assistance with a replacement or return.

Please note, we cannot accept returns of products that have been used, altered, improperly installed, or damaged after delivery. All returns must include the original packaging and all parts and accessories.

For any questions or concerns about our return policy, please reach out to us before placing your order. We are here to ensure that you are completely satisfied with your purchase. Thank you for choosing Service AI, and we appreciate your business.

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